Privacy Policy
Effective Date: May 26, 2026
Last Updated: May 26, 2026
Welcome to IC Agents (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at https://www.icagents.com (the “Website”) and use our AI agent, automation, consulting, software, and related services (collectively, the “Services”).
By accessing or using the Website or Services, you agree to the practices described in this Privacy Policy.
- Information We Collect
We may collect the following categories of information:
- Information You Provide Directly
We collect information you voluntarily provide to us, including when you:
- Fill out contact forms
- Request a consultation or demo
- Subscribe to newsletters or marketing communications
- Communicate with us by email or chat
- Register for events, webinars, or training
- Use our products or client portals
This information may include:
- Full name
- Company name
- Email address
- Phone number
- Billing information
- Job title
- Project requirements
- Any information you choose to provide
- Automatically Collected Information
When you visit the Website, we may automatically collect technical and usage information such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Referral URLs
- Time spent on pages
- Clickstream data
- Cookies and similar technologies
- Information From Third Parties
We may receive information from:
- Analytics providers
- Advertising and marketing platforms
- CRM systems
- Payment processors
- Publicly available sources
- Integration partners
- How We Use Your Information
We use collected information to:
- Provide, operate, and improve our Services
- Respond to inquiries and customer support requests
- Schedule consultations or demos
- Deliver AI, automation, and software solutions
- Personalize user experiences
- Analyze Website usage and performance
- Improve security and fraud prevention
- Send service updates and administrative communications
- Send marketing communications where permitted by law
- Comply with legal obligations
- Enforce our Terms of Service
- Cookies and Tracking Technologies
We use cookies, analytics tools, pixels, and similar tracking technologies to:
- Remember user preferences
- Analyze traffic and usage trends
- Improve Website functionality
- Measure campaign performance
- Deliver relevant advertising
You can manage cookies through your browser settings. Disabling cookies may affect certain Website functionality.
Examples of technologies we may use include:
- Google Analytics
- Meta Pixel
- LinkedIn Insight Tag
- Session and security cookies
- Legal Bases for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process personal data under one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection against fraud and abuse
- How We Share Information
We do not sell your personal information.
We may share information with:
Service Providers
Third-party vendors who help us operate our business, including:
- Cloud hosting providers
- Payment processors
- Analytics providers
- CRM and communication platforms
- Security and monitoring services
Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose information if required by law or if we reasonably believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights or property
- Prevent fraud or abuse
- Protect users or the public
- Data Retention
We retain personal information only for as long as necessary to:
- Provide Services
- Fulfill contractual obligations
- Resolve disputes
- Maintain security and compliance
- Comply with legal requirements
Retention periods may vary depending on the type of data and applicable laws.
- Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information, including:
- Encrypted connections (HTTPS/SSL)
- Access controls
- Infrastructure monitoring
- Authentication protections
- Internal security procedures
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
- International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection.
Where required by law, we implement appropriate safeguards for international transfers.
- Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access your personal data
- Correct inaccurate information
- Delete your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Opt out of marketing communications
To exercise your rights, contact us using the information below.
California Privacy Rights (CCPA/CPRA)
California residents may have additional rights regarding:
- Access to collected information
- Deletion requests
- Correction requests
- Limiting use of sensitive information
- Non-discrimination for exercising privacy rights
- Children’s Privacy
Our Website and Services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so we can remove it.
- Third-Party Links
Our Website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties.
We encourage users to review the privacy policies of any external websites they visit.
- AI and Automated Systems
As part of our Services, we may use artificial intelligence, automation systems, and machine learning technologies.
Inputs provided to AI-powered tools may be processed to:
- Generate outputs and responses
- Improve workflows and automations
- Monitor system quality and performance
- Maintain safety and reliability
We recommend that users avoid submitting highly sensitive personal information unless specifically required for a contracted service.
- Marketing Communications
You may receive marketing or promotional communications from us if:
- You request information from us
- You subscribe to updates
- You become a customer
- Applicable law otherwise permits communication
You may unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When we make material changes, we will update the “Last Updated” date and may provide additional notice where required by law.
Continued use of the Website or Services after changes become effective constitutes acceptance of the revised Privacy Policy.
- Contact Information
If you have questions about this Privacy Policy or your personal information, please contact us:
IC Agents
Website: https://www.icagents.com
Email: privacy@icagents.com
- Supplemental Terms for Clients and Enterprise Services
For enterprise clients, agencies, and organizations using custom AI systems, integrations, or automation workflows, additional data processing agreements (DPAs), security addendums, or contractual privacy terms may apply.
Where applicable, those agreements will govern the processing of client data in addition to this Privacy Policy.